Care, warranty & repairs.
The care instructions and service policy provided with your Madera mug.
Keep your cup out of the dishwasher and microwave. Wash with soap and a sponge. The full care instructions and warranty terms are below.
How to care for your mug
This cup is fully functional for any beverage your lips and liver can handle. Hot or cold!
Each cup is coated with a food-grade epoxy resin, which protects the wood from all types of liquids and temperatures. Simply wash with soap and a sponge. Never put in a dishwasher or microwave and avoid contact with solvents included in sunscreens and hand sanitizer which could harm your cup’s finish.
and…. enjoy!
Warranty & service
This cup was crafted to last a lifetime. With this in mind we proudly offer a warranty against leaks caused by materials or craftsmanship, and a lifetime service agreement. If your cup gets damaged please do not hesitate to contact us.
Cheers !
– brian and kenny
Does your mug
need a repair?
Tell us what happened. Share your contact details and a photo so we can take a closer look.
Send a repair request
Have a photo of your mug ready, then open our repair form.
Prefer email? Write to us.